Customer-oriented employees: Blessing or curse for firms?
نویسندگان
چکیده
منابع مشابه
Intrinsically Motivated Agents: Blessing or Curse for Firms?
I investigate whether the presence of intrinsically motivated agents benefits firms in a competitive environment. I find that firms may obtain higher profits by hiring self-interested agents than by hiring motivated agents. This is because the agents’ intrinsic motivation has counteracting effects on the profits obtained by the firms. On the one hand, motivation has a positive impact on the pro...
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ژورنال
عنوان ژورنال: Journal of Economics & Management Strategy
سال: 2017
ISSN: 1058-6407
DOI: 10.1111/jems.12232